Shipping Policy

We process all orders within 5-12 business days. Orders placed on weekends or public holidays will be handled the next business day.

Once your order ships, you’ll receive a confirmation email with tracking details. You can also track your order by logging into your account.

We offer free standard shipping worldwide — no minimum spend required. Delivery times may vary based on your location:

• USA, UK & EU: 5–8 business days

• Canada & Australia: 7–10 business days

• Rest of the world: 10–15 business days

Frequently Asked Questions (FAQ)

1. How long does delivery take?
Delivery times vary by region, but most orders arrive within 5–15 business days after shipping.

2. Do you ship internationally?
Yes! We proudly offer free worldwide shipping on all orders.

3. Is shipping really free?
Yes — shipping is 100% free, no matter where you are or how much you spend.

4. Who handles your deliveries?
We work with trusted global logistics partners to ensure your Lunara Hair order arrives safely and on time.

5. I placed multiple items in my order. Will they arrive together?
We do our best to ship everything together, but depending on stock availability, some items may arrive separately. You’ll receive tracking for each shipment.

6. Can I change my delivery address after placing an order?
Once an order has shipped, we’re unable to modify the delivery address.

7. I received the wrong product. What should I do?
We’re so sorry! Please email us at hellolunarahair@gmail.com with photos of:

• The product you received

• The care label (if applicable)

• The shipping label on the package

We’ll resolve the issue as quickly as possible.